CCAAS
What if your Contact Center could actually drive growth?
Our Contact Center as a Service (CCaaS) provides the most satisfying experience for customers and teams. Analytic reporting digs into key metrics that impact your bottom line.
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NO CREDIT CARD REQUIRED

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24/7 SUPPORT

TRACK RECORD EXCELLENCE
GigTel consistently delivers customer service excellence and powerful, easy-to-use communications solutions. We stick with you.
CCAAS
Contact channel chaos got you down? Do something about it.
Your contacts can come from a call center, email, SMS, chat and other channels. Orchestrate it easily in the cloud with CCaaS. Plus, get the hard data to drive decision making that counts.
UCAAS
All Features
  • Call
    Center

    Full control over call queue routing, monitoring, agents settings and more.

  • Analytics
    & Reporting

    Stats and trends about call times, volume, peak activity and everything in between.

  • Monitoring
     

    Listen in, barge in, record calls and transform your voice calls to text.

  • Thresholds
     

    Set max wait time, queue length and ring timeout to conserve resources.

  • Agent
    Settings

    Status, wrap up time and confirmation requests for optimal team performance.

  • Real Time
    Stats

    Know how many callers are on hold, wait times, abandon rates and volumes.

  • Reports
     

    See how you’re doing with timely reports in easy-to-read format month-by-month.

  • Fine Tune
    Customization

    Set up your call center to do exactly what you want, when you want.

IT’S ALL BUSINESS
Our goal is to make your business grow. We do it through highly advanced communications technology and ever-present, easy to follow guidance.
IT’S SIMPLE TO GET STARTED
How it Works
Step One
Connect with us and tell us a bit about your Contact Center goals and challenges.
Step Two
Our experts come out to evaluate your Contact Center to begin deployment planning.
Step Three
After deployment & hands-on training, you enjoy the benefits of a high performance Contact Center.
BETTER ANALYTICS
See your Contact Center stats running in real time.
From our Blog
A staff-driven look into the latest news.
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PRODUCTIVITY
How to Help Your Team Thrive in the Age of Remote Work
High performance UCaaS capabilities and Enterprise Class Contact Center-CCaaS will set you apart from the competition.
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PRODUCTIVITY
How to Help Your Team Thrive in the Age of Remote Work
High performance UCaaS capabilities and Enterprise Class Contact Center-CCaaS will set you apart from the competition.
Are you ready for the revolution?
Get familiar with the platform by exploring your very own demo account.
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NO CREDIT CARD REQUIRED

company

24/7 SUPPORT

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